Had a really disappointing experience with a supposedly reputable leather jacket brand. Sharing details so others can avoid similar problems.
Ordered what was marketed as one of the best men's leather jackets based on online reviews and advertising. Reality didn't match expectations at all.
First issue was shipping delays with poor communication. Promised delivery dates kept changing without explanation or proactive updates.
When jacket finally arrived, quality was mediocre despite premium pricing. Leather felt thin and overly processed, not the full-grain quality advertised.
Construction had obvious flaws - uneven stitching, loose threads, and hardware that felt cheap despite looking decent in photos.
Worst part was fit inconsistency with their own size chart. Measurements were significantly different from what their guide indicated for my size.
Return process was complicated with restocking fees and customer service that seemed designed to discourage returns rather than resolve problems.
Customer service was unhelpful throughout, treating complaints like annoyances rather than legitimate quality concerns.
Total experience felt like bait-and-switch marketing - premium prices for mediocre products with poor service.
Lesson learned: research beyond marketing materials, check independent reviews, and understand return policies before ordering.
Now I know what red flags to watch for when evaluating new brands or too-good-to-be-true pricing.
Expensive education but valuable for future purchases.